Refund Policy
Last updated: October 7, 2026
Your consumer credit rights
Where the Credit Repair Organizations Act (CROA) applies, you may cancel a covered contract without penalty or obligation before midnight of the third business day beginning after signing. This right overrides ordinary non-refundable and end-of-billing-period cancellation terms. No seven-day billing-error deadline limits your statutory rights.
Covered services require a written, dated, signed contract and cannot begin before the three-business-day waiting period ends. Payment for an agreed covered service cannot be charged or received before that service is fully performed. A trial ending or a cancellation period expiring does not authorize advance payment.
Under the Fair Credit Reporting Act (FCRA), you can dispute inaccurate or incomplete credit-report information directly for free. You do not need to buy our software to exercise that right. Do not submit information you know is false; accurate, current information cannot be removed merely because it is unfavorable.
Read the separate consumer credit-file rights disclosure · Cancellation rights
This summary does not replace the separate statutory disclosure, signed acknowledgment, covered-services contract or duplicate cancellation notices. Creating an account does not sign a covered-services contract or authorize a charge. Subscription billing requires separate checkout authorization.
New paid activation
A payment card is required for an eligible 30-day trial. No subscription payment is due during the trial. Cancel in Billing & Subscriptions before the displayed trial end to avoid automatic subscription billing. Bank authorization holds are separate from subscription charges.
Subscription Refunds
Except for statutory cancellation, required refunds and other non-waivable rights described above, subscription fees are generally non-refundable. If you believe you were charged in error, contact us within 7 days at support@fixmy.money and we will review your case.
Trials, renewals, partial periods and duplicate charges
Trial access granted under previous terms retains its original end date and billing conditions. New card-required trials convert to the selected paid subscription after their displayed trial end unless canceled beforehand. For existing paid subscriptions, renewal charges and unused partial periods are subject to the subscription refund policy above; cancel before renewal to stop the next monthly charge. Report duplicate or erroneous charges to support with the invoice reference and account email. We review the billing record rather than requiring you to provide full card details. Applicable statutory refund rights are preserved.
Request and processing
Email support@fixmy.money with your account email, invoice reference and reason for the request. The existing billing-error request deadline is 7 days; it does not limit any rights required by law. We will communicate the review outcome. Required statutory refunds are not discretionary and do not depend on this seven-day deadline. For required refunds or approved discretionary refunds, we will confirm the original payment method and the processing status. Bank posting time depends on the original processor and issuing bank. Refunds for Stripe payments are returned through Stripe to the original payment method. No fixed support-review deadline is promised.
Cancellation
You may cancel your subscription at any time from your account billing settings. Ordinary subscription cancellation takes effect at the end of your current billing period. This does not limit timely CROA cancellation, which ends a covered contract without penalty or obligation. You will retain access to the platform until the period ends. See our Cancellation Policy for full details.
Disputed Charges
If you have a question about a charge, you can contact us for help. Contacting support is not a condition of exercising statutory dispute or chargeback rights. We are happy to review billing issues and resolve them directly. Contact support@fixmy.money.
Contact
For billing questions, contact support@fixmy.money.
Related: Cancellation Policy · Terms of Service · Contact Support