Cancellation Policy
Last updated: October 7, 2026
Your consumer credit rights
Where the Credit Repair Organizations Act (CROA) applies, you may cancel a covered contract without penalty or obligation before midnight of the third business day beginning after signing. This right overrides ordinary non-refundable and end-of-billing-period cancellation terms. No seven-day billing-error deadline limits your statutory rights.
Covered services require a written, dated, signed contract and cannot begin before the three-business-day waiting period ends. Payment for an agreed covered service cannot be charged or received before that service is fully performed. A trial ending or a cancellation period expiring does not authorize advance payment.
Under the Fair Credit Reporting Act (FCRA), you can dispute inaccurate or incomplete credit-report information directly for free. You do not need to buy our software to exercise that right. Do not submit information you know is false; accurate, current information cannot be removed merely because it is unfavorable.
Read the separate consumer credit-file rights disclosure · Cancellation rights
This summary does not replace the separate statutory disclosure, signed acknowledgment, covered-services contract or duplicate cancellation notices. Creating an account does not sign a covered-services contract or authorize a charge. Subscription billing requires separate checkout authorization.
Exercising statutory cancellation
For a covered contract, mail or deliver your signed, dated cancellation notice or other written cancellation notice to Fix My Money LLC, 227 W 4th St., First Floor, Charlotte, NC, before the deadline in your agreement. Download two printable Notice of Cancellation copies. We also accept written cancellation requests at support@fixmy.money; include your name, account email, contract date and a clear statement that you are canceling. Keep a copy and the sending record. A timely notice does not require a discretionary approval, an explanation, account login or waiting until the billing period ends. Do not send full credit reports or payment-card details.
How to Cancel
Sign in as the workspace owner, open Billing & Subscriptions, choose Manage billing, and use the subscription cancellation action in billing management. If prompted, sign in again to confirm recent authentication. Ordinary subscription cancellation takes effect at the end of your current billing period. This does not limit timely CROA cancellation, which ends a covered contract without penalty or obligation. Keep the cancellation confirmation. If billing management is unavailable, email support@fixmy.money for assistance.
Access After Cancellation
You will retain full access to the platform until the end of your current billing period. After that, your account will be downgraded and you will no longer be able to access paid features.
Data After Cancellation
Cancellation stops renewal; it does not automatically delete your account or uploaded records. We do not promise a fixed post-cancellation export window or automatic deletion deadline. Data export depends on your plan and access status. To request access to records or account deletion, contact support@fixmy.money. Financial, security and legally required records may need to be retained as described in our Privacy Policy.
Trials
Cancel a card-required trial in Billing & Subscriptions before its displayed end date to avoid subscription billing. If the saved card is missing at the end, the new trial subscription is canceled rather than creating an unpaid invoice. Existing trial and subscription agreements retain their original conditions. See our Refund Policy for details.
No Cancellation Fees
There are no cancellation fees or penalties. Ordinary cancellation stops future renewal. Timely statutory cancellation carries no penalty or obligation, including no obligation to pay for the current period of the canceled covered contract.
Reactivation
Self-service paid reactivation is currently on hold. Contact support if you need help with an existing account.
Contact
For cancellation assistance, contact support@fixmy.money.
Related: Refund Policy · Terms of Service · Contact Support